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CUSTOMER SERVICES MANAGER
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Posted: 08 Nov 2016 11:13
Deadline: 21 Nov 2016
Category: Management
Location: Africa , Tanzania , Arusha
Employment: Full-Time
Experience: From 10 year(s)
Education: Secondary School
Salary: Negotiable
About Company: The Arusha Urban Water Supply and Sewerage Authority (AUWSA), is a legally established entity responsible for the overall operation and management of water supply and sewerage services in Arusha City. AUWSA was established under the Water Works Act CAP 272 amendment (Act No. 8 of 1997), now repealed by Water Supply and Sanitation Act No. 12 of 2009. It was declared a fully autonomous entity by order of the Minister responsible for Water Affairs in January 1998.
Email: auwsa@auwsa.or.tz
Phone: (255) 027 - 2504163/
File: Download
Requirements
3.3 Minimum Required Qualifications and Experience:
The successful applicant must be I have:
Holder of a Certificate of Secondary Education /Advanced Certificate of
Secondary Education from National Examination Council of Tanzania
(NECTA).
Holder of a Bachelor Degree I Advance Diploma in Marketing, Business
Administration, Economics, Finance, Commerce from a recognized
institution.
Holder of a Master Degree In Marketing, Business Administration,
Economics, Finance, Commerce from a recognized institution.
Should have at least ten (1 O) years of relevant work experience out of which
at least two (2) years should be at a senior position.
Conditions
N/A
Responsibilities
I. To advise the Managing Director on effective means of deling with AUWSA
customers.
ii. To oversee the development of policies and plans for attracting and
satisfying customers.
iii. To oversee monitoring of water supply at public supply points (such as
water kiosks and stand pipes). l
iv. To supervise connection of new customers as well as disconnection and reconnection.
v. To ensure the customers are informed of all developments with regards to - water and sewerage services.
vi. To manage meter readings, calculation of bills and preparation of Invoices (bllling).
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Viii.
ix.
x.
xi.
Xii.
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To analyze existing customers or potentfal customer needs and devise
appropriate methods for their satisfaction.
To monitor the revenue collections from customers and devise appropriate
policies or plans to ensure timely payments.
To set-up and control annual billing or revenue collection targets depending
on the service supply and demands of consumers, and devise appropriate
methods to achleve them.
To conduct performance appraisal to all staff under the department
To monitor and facilitate continuous customer survey or inspections
to ensure that all customers are registered and that water supplied to
consumers is billed according to the agreed procedures.
To prepare and recommend tariff setting formulas and required prices depending on the estabilshed costs. ,
To address customer queries and complaints
To perform any other relevant duties as may be assigned by the Managing Director.
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