General Information

  • Full-Time
  • Africa, South Africa
  • Africa , Tanzania , Dar es Salaam
  • Male
  • Negotiable
  • South African
  • +27823217148
  • 47 Yrs


  • Summary I have 13 year experience in the IT arena from desk top support to IT support management and 15 year of experience in the Telecoms arena specifically Operation support focusing on a in house application which interacts with all client based network elements and 3rd party application. Effective monitoring, early alerting and synchronization of such elements. Broad spectrum of skills obtained in this environment from first line support, Product and client management, Quality Assurance, BA, Product and Support growth. Touching on project management. Specialties 15 Year of experience in the Telecoms arena specifically Operation support focusing on an in house and 3rd party application which interacts with all client based network elements and 3rd party application. Effective proactive monitoring, early alerting and synchronization of such elements. Broad spectrum of skills obtained in this environment from first line support, Product and client management (service delivery), Quality Assurance, BA, Product and Support growth. Touching on project management. Deliver Operational requirements as part of the overall customer experience Act as a single point of contact between applications and 3rd parties Accountable for correct reporting into business Participate and drive solution approach and drive the implementation thereof Ensure best possible end to end solutions Responsible to raise and resolve issues within governance structure and processes. Ensure alignment of thinking across technical teams as well as integrating processes to achieve the desired outcome. Effective monitoring, Early alerting Data integrity and Synchronization of data between systems. Broad spectrum of skills obtained and required in this environment: o First/Second line support o Product and client management (service delivery) o Quality Assurance o Business Analysis ( interaction with and advisor to BA’s) o Product and Support growth o Operational project management. o People management o Client relations and expectation management.

Educational Information

DaVinci

Diploma

Management of Innovation and Technology

Dec 0201 - Dec 2010

Johannesburg

Pass with Distinction Best mark for Change management, presentation to Altech board on change management.

Experience Information

Service Delivery Manager and AO Manager

Bytes Universal Systems

SDM and AO

Jan 2009 - Aug 2016 7 year 7 months

Cape Town and Midrand

15 Year of experience in the Telecoms arena specifically Operation support focusing on an in house and 3rd party application which interacts with all client based network elements and 3rd party application. Effective proactive monitoring, early alerting and synchronization of such elements. Broad spectrum of skills obtained in this environment from first line support, Product and client management (service delivery), Quality Assurance, BA, Product and Support growth. Touching on project management. Deliver Operational requirements as part of the overall customer experience Act as a single point of contact between applications and 3rd parties Accountable for correct reporting into business Participate and drive solution approach and drive the implementation thereof Ensure best possible end to end solutions Responsible to raise and resolve issues within governance structure and processes. Ensure alignment of thinking across technical teams as well as integrating processes to achieve the desired outcome. Effective monitoring, Early alerting Data integrity and Synchronization of data between systems. Broad spectrum of skills obtained and required in this environment: o First/Second line support o Product and client management (service delivery) o Quality Assurance o Business Analysis ( interaction with and advisor to BA’s) o Product and Support growth o Operational project management. o People management o Client relations and expectation management.

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