Category : IT/Software
Experience : 7 years 7 months
Views : 90 views
Location: Africa, South Africa
Nationality: South African
Desired Location: Africa , Tanzania , Dar es Salaam
Age: 49 Yrs
15 Year of experience in the Telecoms arena specifically Operation support focusing on an in house and 3rd party application which interacts with all client based network elements and 3rd party application. Effective proactive monitoring, early alerting and synchronization of such elements. Broad spectrum of skills obtained in this environment from first line support, Product and client management (service delivery), Quality Assurance, BA, Product and Support growth. Touching on project management.
Deliver Operational requirements as part of the overall customer experience
Act as a single point of contact between applications and 3rd parties
Accountable for correct reporting into business
Participate and drive solution approach and drive the implementation thereof
Ensure best possible end to end solutions
Responsible to raise and resolve issues within governance structure and processes.
Ensure alignment of thinking across technical teams as well as integrating processes to achieve the desired outcome.
Effective monitoring, Early alerting
Data integrity and Synchronization of data between systems.
Broad spectrum of skills obtained and required in this environment:
o First/Second line support
o Product and client management (service delivery)
o Quality Assurance
o Business Analysis ( interaction with and advisor to BA’s)
o Product and Support growth
o Operational project management.
o People management
o Client relations and expectation management.