Category : IT/Software
Experience : 3 years 1 month
Views : 90 views
Location: Africa, Tanzania
Desired Location: Africa , Tanzania
Age: 26 Yrs
Diagnosis of desktop, application, networking and infrastructure issues.
Experience of supporting a wide and varied client base.
Troubleshooting PC’s, laptops and mobile devices.
Providing 1st/2nd line support to users.
Administering the IT department’s policies and procedures.
Installation and support of telecommunication equipment. Maintaining a log of all problems detected and system backups.
Responsible for maintaining backups and for project work such as new builds. Working closely with software suppliers to resolve operational issues. Responsible for supporting: Windows XP/Vista/Windows 10/ Office 2013 and
2016, Windows Server, Small Business Server 2010/2016, Active Directory management Exchange 2010/2012, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router And Firewall Configurations.
• Developing program and System Customization changes
• Manage and Publishing Organization website banner
KEY SKILLS AND COMPETENCIES
Excellent customer facing, communication and rapport building skills. Experience of Lotus Notes, Linux/Unix, VMware ESXi, Epicor ERP system. Thorough understanding of computer and networking concepts.
Physically fit, able to work in confined spaces, crawl and lift heavy objects. Able to prioritize in a complex, fast-paced environment.
Willing to work flexible schedules/shifts.
AREAS OF EXPERTISE
Network operating tech
End User Support
New Installations and Support
Firewalls / Security