Mubiru Stephen Nelson

Telecommunication Engineering Makerere University Business School Entrepreneurship Center | Kampala


Category : IT/Software
Experience : 10 years 4 months
Views : 3,350 views

General Information

Employment: Full-Time,Field-Work,Office-Work,Remote-Work

Salary: Negotiable

Email: m*******@***.***

Location: Africa, Uganda

Nationality: Ugandan

Desired Location: Africa , Uganda

Gender: Male

Age: 35 Yrs

Keyskills

About Person

Dear Sir / Madam,

 I am currently working with Makere University Business Entreprenuership Centre and i have a Diploma in Telecommunications engineering from Uganda Institute of Information and Communications Technology (UICT).I am keen to apply my knowledge and key skills gained through both university study and industry related work experience, particularly with regard to the management and support of computer networks and network management.  

My enthusiasm to work has been encouraged by my reputation of working creatively to provide people with excellent services.

My studies have assisted me in gaining relevant technical skills and my employment experience has enabled me to extend my skills in the areas of communication and problem solving. Solving clients’ computing related problems to ensure that their IT use is effective and efficient would be very satisfying. I thoroughly enjoy the technical challenges of problem solving and working with clients to bring about speedy resolutions.  

My experience has been based around my motivation to become involved and ensure that programs are delivered effectively. I enjoy taking the initiative to create positive outcomes for people.  

Through my working experience I have had to handle many challenging customer queries and have learnt to resolve them in a professional and timely manner. This has also developed my ability to explain IT concepts to people who do not have a technical background.  

Thank you for reviewing my application. Enclosed are my resume and academic transcripts. I believe that I have demonstrated the qualities and skills that you seek and would welcome the opportunity to discuss my application in more detail at an interview.  

 

Yours sincerely,  

Mubiru Stephen Nelson. 

Experience

MUBS Entrepreneurship Center Network department.

Administrator –Service Desk Noc Fixed & DA

MUBS Entrepreneurship Center Network department.

Jun 2018 – Present , 7 months
Kampala

• Provide day-to-day technical support and administration of the technology infrastructure. (WiMAX, Leased lines, Fiber,Microwave and LTE ) • Monitoring alerts in different tools. (Solar winds, CACTI, IRIS) • Provide second level troubleshooting for all data and Internet connection to clients. Using; Alvaristar, Routers, DXX connection, U2000, M2000. • Follow the escalation matrix and track with L2 engineers. • Monitoring and timely escalation of all critical and major faults • Internet Bandwidth Availability to Clients - 24/7 • Timely and accurate generation of the quarterly UCC report • Timely, accurate and daily weekly departmental reporting • Network monitoring of the IP/MPLS/ISP/MPBN/Internet backbone infrastructure. • Conduct annual Data training for Tier I teams. • Troubleshooting fixed line numbers (CDMA, PRI, IMS and Web phone). • Monitoring of transmission platforms like Fiber, Radio BSs. • Perform level 2 troubleshooting and resolutions. • Huawei GPON nodes configurations and troubleshooting.

ZTE Uganda

Administrator –Service Desk Noc Fixed & DA

ZTE Uganda

Sep 2015 - May 2018 , 2 year 9 months
Kampala

• Provide day-to-day technical support and administration of the technology infrastructure. ( WiMAX, Leased lines,Fiber,Microwave and LTE ) • Monitoring alerts in different tools.( Solar winds, CACTI,IRIS ) • Provide second level troubleshooting for all data and Internet connection to clients. Using; Alvaristar, Routers, DXX connection, U2000, M2000. • Follow the escalation matrix and track with L2 engineers. • Monitoring and timely escalation of all critical and major faults • Internet Bandwidth Availability to Clients - 24/7 • Timely and accurate generation of the quarterly UCC report • Timely, accurate and daily weekly departmental reporting • Network monitoring of the IP/MPLS/ISP/MPBN/Internet backbone infrastructure. • Conduct annual Data training for Tier I teams. • Troubleshooting fixed line numbers (CDMA, PRI, IMS and Web phone). • Monitoring of transmission platforms like Fiber, Radio BSs. • Perform level 2 troubleshooting and resolutions.

MTN Uganda

Data-Noc Administrator

MTN Uganda

Feb 2013 - Oct 2015 , 2 year 8 months
Kampala

• Provide day-to-day technical support and administration of the technology infrastructure. ( WiMAX, Leased lines,Fiber,Microwave and LTE ) • Monitoring alerts in different tools.( Big brother, Solar winds, CACTI ) • Provide second level troubleshooting for all data and Internet connection to clients. Using; Alvaristar, Routers, DXX connection, U2000, M2000. • Follow the escalation matrix and track with L2 engineers. • Monitoring and timely escalation of all critical and major faults • Internet Bandwidth Availability to Clients - 24/7 • Timely and accurate generation of the quarterly UCC report • Timely, accurate and daily weekly departmental reporting • Network monitoring of the IP/MPLS/ISP/MPBN/Internet backbone infrastructure. • Conduct annual Data training for Tier I teams. • Troubleshooting fixed line numbers (CMA, PRI and IMS). • Monitoring of transmission platforms like Fiber, Radio BSs.

Computer Point Ltd Uganda.

Data center Operations / Team Monitoring

Computer Point Ltd Uganda.

Apr 2011 - Feb 2013 , 1 year 10 months
Kampala

• Provide day-to-day technical support and administration of the technology infrastructure. • Monitoring alerts in different tools.( Big brother, Solar winds, CACTI ) • Monitoring alerts for all the domains like server, Database, network etc. • Provide first tier response, analysis and resolution planning for detected issues and seek appropriate resolution of issues. • Incident management – L1 • Follow the escalation matrix and track with L2 engineers. • Issue resolution for server, desktop and laptop issues. • Patch and security configuration compliance (include virus detection for server and client) • General user administration 1.Active directory maintenance 2.Administration of Microsoft exchange server. • Database start / stop operations. • Database monitoring capabilities and exception alerting. • Backup integrity and routinely testing capabilities. • Database capacity monitoring and notification. • First issue triage and manage escalation. • Resolve user configuration / authentication issues. • Escalating the calls to vendor / principal /L2 whenever required, analyze reports & recommend changes to process/technology wherever required, knowledge sharing to shift in charge/L2/L1 engineers. Pro-actively provide suggestions for the optimization of the infrastructure. • Reports • Follow the ITIL processes. • Backup monitoring.

Makerere University Business School Entrepreneurship Center

IT Client support Administrator (NOCC)

Makerere University Business School Entrepreneurship Center

Nov 2008 - Mar 2011 , 2 year 5 months
Kampala

• Maintain all call centers and service centers. • Provide initial support and classify incidents and requests. • Resolution and recovery of incidents not assigned to resolution group. • Managing and creating user accounts in Active Directory. • Maintaining Active directory structure and routine cleanup. • Guarding the machine from security attacks like viruses and setting policies using active directory. • Support of desktop operating systems, i.e.: Windows (all) and other applications. • Troubleshoot network problems, i.e. workstation not authenticating to the DHCP server. • Managing the BDD server and install company software on all workstations in the company. • Install and maintain hardware and software of IT Equipments. • Troubleshoot hardware by finding solutions and rectifying problems and update software. • Answer help-desk calls and user’s queries. • Educate and explain to the user on how to properly configure and troubleshoot machine problems. • Troubleshoot network problems and software problems. • Repair IT equipments like computers and laptops.


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