We are looking for IT Operations Associate G6 (321)
University degree in Electrical Engineering, Computer Science, Information Systems or Statistics with Computer programming, Information Technology, Business
Computing or related field obtained from a recognized institution;
At least five (5) years of relevant working experience in a busy network environment of progressive and responsible technical experience in Telecommunications,
Information Technology, electronics, radio/satellite operations from a reputable organisation.
Proficiency in both oral and written English is essential;
Good knowledge of Ms Office.
Install, modify and maintain LAN/WAN components, application and utility software;
Diagnose problems related to the cable plant, network client computers, printers and applications and take corrective measures;
Conduct periodic review of the existing network infrastructure and advise on capacity planningand infrastructure modernisation;
Monitor network and systems performance and carry out periodic analysis in order to locate and isolate/remove bottlenecks;
Periodically provide equipment specifications as required by procurement procedures from time to time.
Ensure that the information technology (IT) equipment are in proper repair and working order to maintain satisfactory usage;
Install, configure and maintain of Network hardware such as switches, routers, firewalls, and software;
Successfully identify and undertake prompt incident management,problem management and configuration management as escalated from the ICT help desk;
Identify and test new software and hardware from improving and upgrading IT systems performance including implementing technology upgrades as required;
Ensure adherence to sytem security procedures including password protection and physical security and that the only authorised software is installed on the
Ensure anti-virus software is installed on the network and that it is regularly updated;
Conduct daily systems back up and test effectiveness according to schedule;
Proactively seekout and identify activities in the different functional areas for which ICT solutions are required and in collaboration with users, prepare ICT project
business cases and plans;
Resolve a variety of problems and/or assist in resolution of problems to ensure that users progress with daily operational tasks with minimal interruption;
Train and Support users of technology and systems, such as, database, networks, audio/video conferences, meetings etc.;
Evaluate, develop, and recommend procedures. Participate in discussions on new/revised procedures and practices; interpret and assess the impact of changes
and make recommendations on follow up actions;
Perform other duties as assigned.
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