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zonal customer services officer 3 posts
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Posted: 31 Oct 2016 08:27
Deadline: 15 Nov 2016
Category: Administrative
Location: Africa , Tanzania , Dar es Salaam
Employment: Full-Time
Education: Bachelor
Salary: Negotiable
Employer: EWURA
About Company: The Energy and Water Utilities Regulatory Authority (EWURA) is an autonomous multi-sectoral regulatory authority established by the EWURA Act Cap 414 of the laws of Tanzania. It is responsible for technical and economic regulation of the electricity, petroleum, natural gas and water sectors in Tanzania pursuant to Cap 414 and sector legislation.
Email: info@ewura.go.tz
Phone: +255 22 292 3513-8
File: Download
Requirements
The ideal candidate for this position should have the following qualifications and experience;
i) Possession of University Degree in Law, Business Administration, General Management,
Economics or Engineering.
ii) Possession of Knowledge and Competence in Information and Communications Technology
(ICT) application.
iii) Possession of Knowledge and familiarity in Regulated Sectors will be an added advantage
iv) Possession of at least five (2) years working experience in relevant field.
Conditions
N/A
Responsibilities
i) To receive, record and manage complaints received in a zone
ii) To follow up and ensure that all received complaints are attended.
iii) To follow up and ensure that all complainants receive feedbacks on their concerns within the
prescribed time.
iv) To undertake field visits to follow up on complaints.
v) To manage and store all received complaints.
vi) To assist in facilitating public awareness campaigns on the Authority's complaint handling
facility.
vii) To participate and provide inputs to consumer complaints hearing sessions.
viii) To assist in providing customer service related inputs to drafting of various legal Instruments.
ix) To undertake any other duties as assigned by the supervisor.
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