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Job Description

We are looking for Zonal customer services officer 3 posts

Bachelor

Full-Time


The ideal candidate for this position should have the following qualifications and experience; i) Possession of University Degree in Law, Business Administration, General Management, Economics or Engineering. ii) Possession of Knowledge and Competence in Information and Communications Technology (ICT) application. iii) Possession of Knowledge and familiarity in Regulated Sectors will be an added advantage iv) Possession of at least five (2) years working experience in relevant field.


I) To receive, record and manage complaints received in a zone ii) To follow up and ensure that all received complaints are attended. iii) To follow up and ensure that all complainants receive feedbacks on their concerns within the prescribed time. iv) To undertake field visits to follow up on complaints. v) To manage and store all received complaints. vi) To assist in facilitating public awareness campaigns on the Authority's complaint handling facility. vii) To participate and provide inputs to consumer complaints hearing sessions. viii) To assist in providing customer service related inputs to drafting of various legal Instruments. ix) To undertake any other duties as assigned by the supervisor.

Company Profile

EWURA


The Energy and Water Utilities Regulatory Authority (EWURA) is an autonomous multi-sectoral regulatory authority established by the EWURA Act Cap 414 of the laws of Tanzania. It is responsible for technical and economic regulation of the electricity, petroleum, natural gas and water sectors in Tanzania pursuant to Cap 414 and sector legislation.

info@ewura.go.tz

+255 22 292 3513-8

Contact for any query

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