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Job Description

We are looking for Programme Business Support Assistant (Call Center Enumerator)

Diploma

Full-Time


Education: Secondary school education, preferably supplemented by courses in business administration, development economics or other field related to WFP programmatic activities. Experience: Three years of progressively responsible support work experience in telecommunication/radio operations, information technology, or other relevant field of work closely related to operations, food aid related work and other programme functions. Language: Fluency in both written and spoken English and Somali is a requirement.


• Monitor the implementation of the WFP assistance programme at the local level, through phone calls/ Interactive Voice Recording (IVR) to beneficiaries; • Carry out Food Security monitoring on behalf of the Vulnerability Assessment and Mapping Unit (VAM) through phone calls/IVR/pollit to selected populations and locations; • Disseminate information about implementation of WFP programmes and sensitization messages through IVR and bulk SMS; • Support the setting up of surveys/notification messages in the software applications in use; Acts as a telephone operator of the complaint and feedback mechanism; Contribute to the weekly call centre report; Perform other duties as required.

Company Profile

The World Food Programme - Somalia


Born in 1961, WFP pursues a vision of the world in which every man, woman and child has access at all times to the food needed for an active and healthy life.

nfo@www.wfp.org

The World Food Programme - Somalia

N/A

Contact for any query

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