ADMINISTRATIVE SPECIALIST - CHILDREN'S SPECIALTY SUPPORT - SCHEDULING CALL CENTER

UNC Health Care

North America , USA

Administrative

Ending On: 18 Jan 2020 Closed

Keyskills

Job Description

We are looking for ADMINISTRATIVE SPECIALIST - CHILDREN'S SPECIALTY SUPPORT - SCHEDULING CALL CENTER

Education:

Employment: Full-Time

Requirements: Salary: Competitive
Location: Chapel Hill, NC, USA
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ADMINISTRATIVE SPECIALIST - CHILDREN'S SPECIALTY SUPPORT - SCHEDULING CALL CENTER

Job ID: OFF004KR

Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Job Description

Administrative Specialist - Children's Specialty Clinic Scheduling Call Center

Serving as point person for complex customer service and administrative issues, the Administrative Specialist will answer and direct telephone calls from patients, establish priorities, and schedule appointments via phone and computer in the EPIC system. Other duties may include interpreting and communicating policies/procedures to other parties based on knowledge of the organization and departmental guidelines. Resolving customer/patient problems and diffuse stressful situations. Routinely providing guidance and direction to lower-level staff. Determines administrative needs and making arrangements for conferences, meetings, seminars or other related activities. Preparing complex databases, reports, charts, graphs, spreadsheets at designated intervals as requested including utilizing Microsoft Office products and master scheduling system. Composing formal correspondence and documents. Extracting and compiling data from written sources, individuals, and/or databases and providing interpretation. Understanding insurance process and seeks to make best decision/referral for patient. Coordinating and completing special projects independently or in cooperation with other groups as assigned. Managing performance to meet expected results.

This is a 40 hour a week position, day shift Monday - Friday. Qualifies for benefits.

Qualifications

High School diploma or GED. Five (5) years of clerical experience of increasing variety and/or complexity.

If a Bachelor's degree: One (1) year of clerical experience of increasing variety and/or complexity.

If an Associate's degree: Three (3) years of clerical experience of increasing variety and/or complexity.

Primary Location: Chapel Hill, North Carolina, United States

Department: U-27509-CHILDRENS CLINIC SUPPORT SVCS

Shift: Day Job

Key Responsibility

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Employer: UNC Health Care

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