Location: Chapel Hill, NC, USA
ADMINISTRATIVE SPECIALIST - CHILDREN'S SPECIALTY SUPPORT - SCHEDULING CALL CENTER
Job ID: OFF004KR
Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Administrative Specialist - Children's Specialty Clinic Scheduling Call Center
Serving as point person for complex customer service and administrative issues, the Administrative Specialist will answer and direct telephone calls from patients, establish priorities, and schedule appointments via phone and computer in the EPIC system. Other duties may include interpreting and communicating policies/procedures to other parties based on knowledge of the organization and departmental guidelines. Resolving customer/patient problems and diffuse stressful situations. Routinely providing guidance and direction to lower-level staff. Determines administrative needs and making arrangements for conferences, meetings, seminars or other related activities. Preparing complex databases, reports, charts, graphs, spreadsheets at designated intervals as requested including utilizing Microsoft Office products and master scheduling system. Composing formal correspondence and documents. Extracting and compiling data from written sources, individuals, and/or databases and providing interpretation. Understanding insurance process and seeks to make best decision/referral for patient. Coordinating and completing special projects independently or in cooperation with other groups as assigned. Managing performance to meet expected results.
This is a 40 hour a week position, day shift Monday - Friday. Qualifies for benefits.
High School diploma or GED. Five (5) years of clerical experience of increasing variety and/or complexity.
If a Bachelor's degree: One (1) year of clerical experience of increasing variety and/or complexity.
If an Associate's degree: Three (3) years of clerical experience of increasing variety and/or complexity.
Primary Location: Chapel Hill, North Carolina, United States
Department: U-27509-CHILDRENS CLINIC SUPPORT SVCS
Shift: Day Job