Location: Edinburgh, UK
Job Title: Part-Time Night Receptionist
Salary:: £18,009 - £19,612 per annum pro rata plus Premium Band Allowance
Hours: 14 per week (Saturday & Sunday weekly)
Accommodation, Catering and Events at the University of Edinburgh are looking for a Night Receptionist for our accommodation areas, which include Salisbury Green Hotel.
Working as part of a team delivering a wide range of accommodation related services to all customers, while exceeding customer expectations and maintaining standards, the night receptionist will be the front face of ACE. You'll present yourself in such a way that reflects the University of Edinburgh's high standards.
You will have experience of working in a busy, front facing customer service environment. Relevant IT skills (e.g. Microsoft Office), excellent communication and interpersonal skills and the ability to deal with customers at all levels are essential.
Whilst the role is predominantly based in Salisbury Green reception, you will assist with other accommodation-related administration tasks as required.
Shift pattern of work will be 2300-0700.
Closing Date: 13th January 2020 at 5pm
The University of Edinburgh
Job title: Night Receptionist
School/Support Department: Accommodation, Catering and Events (ACE)
Unit (if applicable): Business Development and Occupancy
Line Manager: Reception Manager
Working as part of a team delivering a wide range of accommodation related services to all customers. Exceeding customer expectations and maintaining standards, the night receptionist will be the front face of Accommodation, Catering and Events and should present themselves in such a way that reflects the University of Edinburgh Standards. Whilst the role is predominantly based in at our all year round commercial property, they will assist with other accommodation related administration tasks as required.
Approx. % of time
To ensure all customers are dealt with in a pleasant and courteous manner, wherever possible exceeding the customer expectations. Examples of this would be; checking guests in and out, assisting with both guests and student enquiries, assisting with housekeeping or maintenance issues wherever appropriate. 30%
To deal directly with customers either by telephone, face to face or electronically.
Ensure all emails are answered timelessly.
Update all forms of communication within guidelines (e.g. posters, wiki, notice boards). 10%
Responsible for cash handling and the security a cash during the shift. This will involve; counting a float, responsible for the float during the shift, taking transactions by cash, credit card or cheque, cashing up at the end of the shift and reporting to the line manager any discrepancies.
Comply with data protection and PCI compliance. 5%
Assist other departments with administration tasks such as invoicing, completion of reservations, audit checks, updating catering reports and health and safety audits.
Maintain stock control records reporting any variances and effective controls over all keys issued.
Ensure all information recorded on both student records and reservations is accurate and follows the relevant processes. 35%
Responsible for ensuring the reception areas look clean, tidy and presentable.
Ensure all reception procedures are followed to the reception standard. 5%
Use various Microsoft office software such as word, excel and power point as well as update various computer software as required for example; key cutting, student and residential programmes. 5%
Regular checks throughout the shift to ensure the building is secure, while also following fire safety procedures, any observations reported directly with security. Maintain regular contact with security via radio to communicate any issues regarding the site or customer welfare. 10%
Scope for planning is limited as the majority of work will either be generated by the need of customers or directed by a team leader or manager. May plan the order of their nightly workload, or tasks that need to be completed on specific days, weekly or monthly.
Wherever possible to deal with customer requests and issues in the first instance. This will include solving problems and providing information and advice on a whole range of accommodation and any other issues.
More complex problems which arise should be passed onto either the manager or the night security supervisor depending on the type of complex problem.
Overcoming barriers, resolution of customer queries and complaints within agreed guidelines.
When to refer queries, and or complaints, to a senior member of the team.
Accept routine, walk-in bookings and allocate accommodation accordingly.
Decide which issues regarding maintenance they can complete themselves and which tasks should be referred to security or housekeeping to request a qualified tradesman.
It is essential that the job holder deals with all contacts in a pleasant and efficient manner, either in person or by telephone or e-mail.
Interaction with customer, this can be; commercial guests, conference guests, contractors, staff, current and potential students, their families and visitors
Experience of working in a busy front facing customer service environment.
Relevant IT skills.
Excellent communication and interpersonal skills, able to deal with customers at all levels.
Ability to work independently with minimum direction.
Ability to assess the Health and Safety implications of any task required and ensures all jobs are done safely.
The post holder's duties cover 170 bedrooms in 2 locations 9 months of the year and over 2000 bedrooms in 9 locations 3 months of the year.
Work will normally be issued on a daily basis by a team leader or a manager.
Must possess a flexible approach towards work as weekend working is required. Shift patter of work will be 2300-0700.
Although working alone for the majority of the time, they will be part of a large reception team.
All applicants should apply online by clicking the apply link at the bottom of this page via our Vacancy Website and submitting an up to date CV. The application process is quick and easy to follow, and you will receive email confirmation of safe receipt of your application. The online system allows you to submit a CV and other attachments
You will be notified by email whether you have been shortlisted for interview or not.
The closing date is 5pm on 13th January 2020.
Right to Work
In accordance with UK legislation the University of Edinburgh, as an employer, has a legal responsibility to prevent illegal working and therefore must check that all employees are entitled to work in the United Kingdom (UK).
To do so, the University requires to see original documents evidencing right to work in the UK before commencement of employment and this is normally carried out at interview. Details will be provided in any letter of invitation to interview.
For further information on right to work please visit our right to work website
In the circumstances where the vacancy does not meet the UK Visas and Immigration (UKVI) criteria for sponsorship the successful applicant must have the existing right to work in the UK or individual circumstances which enable permission to work to be obtained.
For further information about whether you require a visa and other visa routes please visit the GOV.UK website
Conditions of Employment
For employees on University Grades 1-5 or equivalent there are two pension schemes available: University of Edinburgh Staff Benefits Scheme (SBS) or the National Employment Savings Trust (NEST).
This role is grade UE03 and therefore the post holder will automatically become a member of the NEST scheme if their monthly earnings are deemed to be 'qualifying earnings' (equivalent to the HMRC monthly threshold above which their earnings are taxable). If the post holder's earnings are not deemed as "qualifying earnings" and therefore will not automatically become a member they can opt in to the NEST scheme.
The post holder can choose to join SBS and by doing so they will not become a member of the NEST scheme.
Further information on the different employer/employee contribution levels required for each scheme and different levels of benefits that the post holder may receive may be found at on our Pensions website
The role is grade UE03 and attracts an annual salary of £18,009 to £19,612 pro rata for 14 hours per week plus Premium Band Allowance. Salary is paid monthly by direct transfer to your Bank or Building Society account, normally on the 28th of the month. Salaries for part-time staff are calculated on the full-time scales, pro-rata to the Standard Working Week.
var links = document.querySelectorAll(".targetLink"), i, j, aTags, string; for(i=0; i Accommodation, Catering and Events (ACE) Accommodation, Catering and Events (formerly Accommodation Services) provides catered and self-catered residential accommodation for over 9,000 students, including community and welfare support through its Residence Life service. We also operate 17 cafes and a range of other catering products to students and staff across the University estate. Under our commercial brand, Edinburgh First, we deliver hotel accommodation options to around 200,000 guests each year plus an extensive selection of conference, catering and event services to over 2,000 events.
The Corporate Service Group (CSG) The University of Edinburgh's international success and reputation is enhanced by high quality professional and support services that enable and promote world-class learning, discovery and enterprise throughout our large and diverse organisation. We give our professionals who work in the Support Groups the opportunity to be part of a world leading institution while enjoying a stimulating and supportive environment.
Our Support Groups consist of Student and Academic Services Group (SASG), Information Services (IS) and Corporate Services Group (CSG). Collectively, we employ over 3,000 support staff and contribute to, lead and deliver major strategic projects as well as ensuring the efficient running, maintenance and administration of the University.
The Corporate Service Group, led by Hugh Edmiston, Director of Corporate Services, provides the operational and business orientated services for the University in support of its educational, research and knowledge transfer goals. Many areas are recognised as leaders in their fields through the awards they have received over recent years. The Group provides the physical environment, the day to day processes that are vital to the management of the University, as well as professional leadership in matters of compliance and application of good practice.
Professional services are provided through teams of expert staff who operate at University, College, School, and Support Group level, providing a business-oriented, client-facing service to the broad university community. The structure of the services reflects the devolved character and culture of the University in order to ensure that the service achieves an appropriate balance between sustaining the highest professional standards, whilst tailoring the service to meet the diverse needs of different parts of the University. CSG also runs the visitor and business orientated activities of the University.
CSG employs over 2,200 staff over 11 business units comprising: Estates, Finance, Health and Safety, Social Responsibility & Sustainability, Central Bio-Research Services, Veterinary Scientific Services, Research Support Office, Accommodation Catering and Events, Sport and Exercise, Edinburgh Innovations, Risk and Business Continuity and Corporate Development. CSG provides an exciting yet challenging array of diverse world-class career opportunities.
http://www.ed.ac.uk/schools-department/corporate-services   The University of Edinburgh For more than four centuries, our people and their achievements have rewritten history time and again. They've explored space, revolutionised surgery, published era-defining books, paved the way for life-saving medical breakthroughs and introduced to the world many inventions, discoveries and ideas from penicillin to Dolly the sheep. We have believed that anything is possible, we still do.
The latest Research Excellence Framework highlighted our place at the forefront of international research. This adds to our international reputation for the quality of our teaching and our student experience excellence. The University is proud of its success with online teaching initiatives, with 2550 students currently studying its online distance learning postgraduate programmes, and a total to date of more than 2 million enrolments for Edinburgh MOOCs.
As a member of staff, you will be part of one of the world's leading universities, with 20 Schools spread over 3 Colleges that offer more than 1600 undergraduate and 600 postgraduate programmes to over 41,000 students each year. Professional services are critical to this success as well as our world-class teaching, research and student facilities. In fact, we are one of the top employers in Edinburgh, with over 14,500 people spread across a wide range of academic and supporting roles.
As a world-changing, world-leading university, we offer an exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent, develop and reward success and integrate academic, professional and personal career goals, as well as give your career the benefit of a great and distinguished reputation. In addition, our employees benefit from a competitive reward package and a wide range of staff benefits, which include generous holiday entitlement, a defined benefits pension scheme, staff discounts and much more. Access our staff benefits page for further information and use our reward calculator to find out the total value of pay and benefits provided.
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality. The University has a range of initiatives to support a family friendly working environment, including flexible working and childcare vouchers. See our University Initiatives website for further information.
University Family Friendly Initiatives
Staff Pride Network for LGBT+ colleagues and allies
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