Location: Franklin, TN, USA
The American Girl Nashville retail store at the Cool Springs Galleria in Franklin, TN is looking for a dynamic individual as a **Part-Time Retail/Experience Sales Lead**to assist the department manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests.
* Support the retail sales manager in all business functions including, but not limited to merchandise management, business analysis, and staff development.
* Execute supervisory duties, including floor presentation visual standards, coaching and motivating staff, monitoring business and stock levels in the department, communicating with management, maintaining communication and coaching binders, preparing staff schedule for ensuring adequate floor coverage, motivating team members to meet or exceed sales goals, tracking sales performance analyzing results for management, and delegating responsibilities to the team to improve work flow and increase staff skills.
* Leads by example by delivering exceptional and engaging customer service to ensure an excellent guest experience.
* Fulfills responsibilities of the Manager on Duty by overseeing the sales floor and solving customer service concerns as they arise.
* High School degree or equivalent and some college, preferred.
* Minimum of 2 years work experience in sales in retail or service industry, preferred.
* A strong customer service background, with lead/supervisory experience, preferred.
* Excellent communication (both verbal and written) and organizational skills are essential.
* Must enjoy children and possess a warm and friendly demeanor.
* Well-developed computer skills essential; must be a skilled user of Microsoft Excel, Outlook and Word.
* Ability to work a flexible schedule including nights, weekends and holidays.
Mattel is a leading global children's entertainment company that specializes in design and production of quality toys and consumer products. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic franchises, including Barbie®, Hot Wheels®, American Girl®, Fisher-Price®, Thomas & Friends® and MEGA®, as well as other popular brands that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 40 locations and sell products in more than 150 countries in collaboration with the world's leading retail and technology companies. Since its founding in 1945, Mattel is proud to be a trusted partner in exploring the wonder of childhood and empowering kids to reach their full potential.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Affirmative Action/Equal Opportunity Employer
(minorities/female/veterans/individuals with disabilities/sexual orientation/gender identity)
*Posting Title:* Part-Time Retail/Experience Sales Lead (Benefits-eligible position)
*Requisition Number:* 200139
*Location:* Franklin, Tennessee
*Zip Code:* 37067
*Job Category:* Retail and Merchandising