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IT OPERATIONS ASSISSTANT -BERBERA
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Posted: 19 Jan 2017 09:59
Deadline: 30 Jan 2017
Category: Administrative
Location: Africa , Somalia
Employment: Full-Time
Experience: From 3 year(s)
Education: Certificate
Salary: Negotiable
About Company: Born in 1961, WFP pursues a vision of the world in which every man, woman and child has access at all times to the food needed for an active and healthy life.
Email: nfo@www.wfp.org
Phone: N/A
Contact name: The World Food Programme - Somalia
File: Download
Requirements
Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.
Experience: Three years of progressively responsible work experience in IT, telecommunications and information management, and operating systems
administration. Some experience in client support such as Help Desk or user support unit would be an added advantage.
Conditions
N/A
Responsibilities
Be the point of contact at duty station for SCOPE related problems and inquiries;
Receive incidents and service requests from staff and escalate tickets to various technical groups as necessary;
Perform analysis, diagnosis, and resolution of SCOPE IT problems for end-users, recommend and implement corrective solutions as needed;
Follow-up on all open and pending tickets and work with the different teams to resolve tickets;
Deploy/disseminate SCOPE hardware and software, applications/programs, utility, and auxiliary software;
Conduct SCOPE pre-deployment field assessment missions in all delivery locations;
Participate in all SCOPE pilot and live distributions and registration of beneficiaries;
Undertake SCOPE support missions to WFP partners;
Document software and hardware failures and report to SCOPE Delivery Manager for corrective actions;
Avail/upload SCOPE delivery and training documentation on WFP Team Workspace platform;
Train Area Office staff, NGO partners and stakeholders as required;
Perform other related duties as required.
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