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BRANCH RETAIL MANAGER
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Posted: 27 Jan 2017 11:41
Deadline: 04 Feb 2017
Category: Management
Location: Africa , Tanzania , Dar es Salaam
Employment: Full-Time
Experience: From 7 year(s)
Education: Bachelor
Salary: Negotiable
About Company: Commercial Bank of Africa (Tanzania) Limited (CBA) intends to establish a list of local suppliers, service providers and contractors for the supply of goods and provision of various services
Email: hr@cba.co.tz
Phone: n.a
Contact name: hr
File: Download
Requirements
University Degree OR equivalent, professional qualification in banking
• At least 7 years working experience in banking Industry some of which should be in a sales or relationship management role and. some within a branch
operations role.
Leadership to nurture and sustain employee satisfaction; and to manage changes
Selling skills to grow customer numbers and customer product uptake
• Knowledge and experience in modem service delivery practices in medium to large banks to provide guidance on quality Improvements and
operational changes.
Ability of effectively plan and monitor the branch performance using defined system and processes.
Conditions
N/A
Responsibilities
Accountable for achieving annual sales and portfolio targets as cascaded from the business management
Monitoring of progress towards achieving targets is done on a regular basis (daily and weekly).
Accountability for enhancement of customer experience. Ensure that the highest standards of Customer Service are provided to all clients.
Ensure that self service delivery channels such as ATMs are managed to maximize their use and minimize down-time.
Overall Accountability for in-branch Merchandising. Monitor Branch premises to ensure high standards of appearance are maintained to project the
Bank's image favorably.
Ensure adequate staff cover plan and Succession Planning in the branch is in place.
Train, motivate and create a good working environment for staff to ensure maximum productivity.
Sustain Operational risk management measures in the bransh including Cash and Cheques reconciliation ,Security, Health & Safety Standards
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