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IT-BUSINESS SUPPORT ASSISTANT
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Posted: 03 Feb 2017 11:34
Deadline: 13 Feb 2017
Category: Administrative
Location: Africa , Somalia
Employment: Full-Time
Experience: From 3 year(s)
Education: Certificate
Salary: Negotiable
Employer: UNICEF-SOMALIA.
About Company: The UNICEF Health programme in Somalia is comprised of three projects: strengthening childcare services, promoting safe motherhood and child immunization.
Email: info@www.unicef.org
Phone: +254 (0) 20 762 8417
Contact name: UNICEF-SOMALIA.
File: Download
Requirements
Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.
Experience: Three or more years of experience in general administration work. Working experience in IT, telecommunications, information management, operating
systems administration and client support such as Help Desk or user support unit would be an added advantage.
Conditions
N/A
Responsibilities
Be the point of contact at duty station for SCOPE related problems and inquiries;
Receive incidents and service requests from staff and escalate tickets to various technical groups as necessary;
Perform analysis, diagnosis, and resolution of SCOPE IT problems for end-users, recommend and implement corrective solutions as needed;
Follow-up on all open and pending tickets and work with the different teams to resolve tickets;
Deploy/disseminate SCOPE hardware and software, applications/programs, utility, and auxiliary software;
Conduct SCOPE pre-deployment field assessment missions in all delivery locations;
Participate in all SCOPE pilot and live distributions and registration of beneficiaries;
Undertake SCOPE support missions to WFP partners;
Document software and hardware failures and report to SCOPE Delivery Manager for corrective actions;
Avail/upload SCOPE delivery and training documentation on WFP Team Workspace platform;
Train Area Office staff, NGO partners and stakeholders as required;
Perform other related duties as required.
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