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CUSTOMER SERVICE OFFICER-HQ 1 POSITION
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Posted: 24 Feb 2017 16:01
Deadline: 10 Mar 2017
Category: Administrative
Location: Africa , Tanzania , Dar es Salaam
Employment: Full-Time
Experience: From 2 year(s)
Education: Bachelor
Salary: Negotiable
About Company: The Medical Stores Department under the Ministry of Health and Social Welfare has set aside funds for the operation of the Medical Stores Department during the financial year 20 l 5, 2016. It is intended that pan of the proceeds of the fund ~ill be used to cover eligible payment under the contract for the Provision of preventive maintenance services for cooling equipment at the MSD HQ related to window and spot air conditioners, cold rooms, freezer rooms and refrigerators using framework Agreement
Email: info@msd.or.tz
Phone: Tel: 255 22 2860890-7
Contact name: HR
File: Download
Requirements
Bachelor degree in Pharmacy, Marketing or its equivalent
Computer skills
2 years' experience
Conditions
N/A
Responsibilities
Visits customers to understand their demands and service expectation
Updates customers ID cards and their authenticity periodically
Registers customer calls/complainlS/feedback and suggests appropriate solutions
Provides feedback 10 customers complaints/issues raised
Collect client details and submit tbem to Customer Service Manager for establishr.ient,
updation and maintenance of client contacts.
Collect annual customer demand forecast and share it with appropriate officer
Promotes sales of MSD items and builds awareness to customers on free issue ite= to
minimize losses due to expires.
Communicates with customers on availability of products or substitutes
Receive and validate special orders for special procurement and sepd them to setuor
customer service officer.
Provides customer with price list, manuals and delivery information
Keeps track of back order sales and communicates to customers and other sections m the .
department
Provide necessary inputs to support preparation of performance report
Creates sales transactions on discount products and free issues items
Performs any other duties relevant to MSD operations as assigned by the supervisor
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