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Assistant Billing Officer II two posts
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Posted: 18 Mar 2017 10:13
Deadline: 31 Mar 2017
Category: Administrative
Location: Africa , Tanzania , Dar es Salaam
Employment: Full-Time
Education: Bachelor
Salary: Negotiable
About Company: Tanga urban water supply and sanitation authority is located in Tanga region, in Tanzania...
Email: info@tuwa.com
Phone: N/A
File: Download
Requirements
The holder of this position assists and supports the head of Billing Section in the planning and supervision of water meter reading, customer data analysis, and ensuring timely bills processing. He/ She regularly visits site for customers'
water consumption audit and supervises Billing Artisans and the outsourced
meter reading activities.
Conditions
N/A
Responsibilities
1. Attends to customers' billing activities and supervises all billing activities
in the Authority in accordance with a prepared plan agreed with the Billing
Officer;
2. Allocates assignments to subordinate staff on daily basis and monitors
their performance to ensure that jobs are done effectively and efficiently;
3. Prepares monthly billing schedule in accordance to billing cycle;
4. Prepares billing data for validation and post the amendments;
5. Maintains and updates appropriate database of customers billing records
in the Authority and of services rendered to them;
6. Formulates and implements programmes for achieving set targets in the
Authority with respect to reduction of Non Revenue water and accurate
customers' billing;
responsibilities:
7. Monitors and attends customer complaints on billing in the Authority and
takes measures to minimise such complains;
8. Advises the Billing Officer on all matters pertaining to billing in the
Authority - and ensures that Billing Officer is at all times appraised of
opportunities and threats in the Authority that have a bearing on the
Authority's service delivery;
9. . Prepares periodic reports outlining the performancei of the Authority and
the stMus of customer billing services in the Authority;
10. Comply with ISO requirements on the daily activities.
11. Performs such other related duties as may be assigned by the Billing
Officer from time to time
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