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Assistant Customer Service Officer II TWO POSTS
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Posted: 18 Mar 2017 10:28
Deadline: 31 Mar 2017
Category: Administrative
Location: Africa , Tanzania , Tanga
Employment: Full-Time
Experience: From 1 year(s)
Education: Diploma
Salary: Negotiable
About Company: Tanga urban water supply and sanitation authority is located in Tanga region, in Tanzania...
Email: info@tuwa.com
Phone: N/A
File: Download
Requirements
1. Full Technician Certificate/Diploma in Civil/Water Resources
.Engineering.
2. Computer literate and good command of AutoCAD or related software
application.
3. Experience of at least one year working in a reputable business entity
since graduation.
Conditions
N/A
Responsibilities
1; Attends customers at the front office, and supervises all customer
services activities in the area in accordance with a prepared plan agreed
with the Customer Services Officer
2; Allocates assignments to subordinate staff on daily basis and monitors their performance to ensure that jobs are done effectively and efficiently; 
3; Maintains appropriate database of customers and services rendered to them;
4. Formulates and implements programmes for reduction of 11on revenue
water , unaccountable for water and enhance revenue collections;
5. Timely attends and monitor customer complaints and take measures to
minimize such complains;
6. Advises the Customer Service Officer on all matters pertaining to
customer services and ensures that is at all times appraised of
opportunities and threats that have a bearing on the service delivery;
7. Prepares periodic reports outlining the performance of the area and the
. status of customer services in the area;
8. Comply with ISO requirements on the daily activities
9. Performs such other related duties as may be assigned by the Customer
Services Officer from time to time
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