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Senior ICT Officer (Service Management)
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Posted: 21 Mar 2017 12:34
Deadline: 28 Mar 2017
Category: IT/Software
Location: Africa , Kenya , Nairobi
Employment: Full-Time
Experience: From 6 year(s)
Education: Bachelor
Salary: Negotiable
About Company: The main objective of setting up the Company was to provide efficient, reliable, safe and cost effective means of transporting petroleum products from Mombasa to the hinterland. In pursuit of this objective, the Company constructed pipeline network, storage and loading facilities for transportation, storage and distribution of petroleum products
Email: info@kpc.co.ke
Phone: 0734333234
File: Download
Requirements
 Bachelor of Science degree in IT, Computer Science, Information Systems, Business
Management IT, Business IT or equivalent.
 Minimum six (6) years post qualification IT Service Management experience.
 Certification for IT service management – e.g. ITIL is mandatory
 Membership to a relevant professional body is an added advantage.
Conditions
N/A
Responsibilities
 Day to day management of all ICT support issues. Handle customer complaints,
receives feedback and conducts regular customer satisfaction surveys
 Lead in organization change management to ensure smooth adoption of innovation
without disruption including training, increased automation, systems change /
problem notifications, technology advancement information dissemination,
evangelism, technology champion and stakeholder engagement.
 Ensure that all service level agreements (SLAs) for ICT services across the
organization are delivered according to specifications. Review all hardware /
software procurement and maintenance contracts, soliciting involvement and
participation of other team members as appropriate to ensure compliance.
 Initiate and implement ICT service improvement plans aimed at increasing the
Company’s operational effectiveness and efficiency.
 Maintain hardware/software inventory including software licenses, Hardware,
procurement and allocation of ICT goods and services, and ensures licensing
compliance.
 Facilitate communication between the IT department and its customers in order to
define and maintain the SLAs required for each business unit.
 Manage relationships with vendors for purchases, service and support of all
information systems and technology.
 Monitor the approved annual operating and capital budgets for hardware, software,
maintenance and telecommunication services, and coordinates the departmental
procurement plan.
 Develop and maintain the annual procurement plan or lease agreements for
hardware, software, maintenance and telecommunication services
 Oversee the operation of the central user security administration unit, ICT service
desk and data centers
 Coordinate the ICT business continuity program
 Serve as focal point for all inter-office IT-related matters company-wide.
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