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CUSTOMER SERVICES MANAGER
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Posted: 08 May 2017 11:57
Deadline: 21 May 2017
Category: Management
Location: Africa , Tanzania , Arusha
Employment: Full-Time
Education: Bachelor
Salary: Negotiable
About Company: The Arusha Urban Water Supply and Sewerage Authority (AUWSA), is a legally established entity responsible for the overall operation and management of water supply and sewerage services in Arusha City. AUWSA was established under the Water Works Act CAP 272 amendment (Act No. 8 of 1997), now repealed by Water Supply and Sanitation Act No. 12 of 2009. It was declared a fully autonomous entity by order of the Minister responsible for Water Affairs in January 1998.
Email: auwsa@auwsa.or.tz
Phone: (255) 027 - 2504163/
File: Download
Requirements
The successful applicant must be I have:
Holder of a Certificate of Secondary Education / Advanced Certificate of Secondary Education from National Examination
Council ofTanzania (NECTA).
Holder of a Bachelor Degree I Advance Diploma in Marketing, Business Administration, Economics, Finance, Commerce from a
recognized institution.
Holder of a Master Degree in Marketing, Business Administration, Economics, Finance, Commerce from a recognized institution.
Should have at least ten (1 O) years of relevant work experience out of which at least two (2) years should be at a senior position
Conditions
N/A
Responsibilities
i. To advise the Managing Director on effective means of deling with AUWSA c.ustomers.
ii. To oversee the development of policies and plans for attracting and satisfying customers.
iii. To oversee monitoring of water supply at public supply points (such as water kiosks and stand pipes).
iv. To supervise connection of new customers as well as disconnection and reconnection.
v. To ensure the customers are informed of all developments with regards to water and sewerage services.
vi. To manage meter readings, calculation of bills and preparation of Invoices (billing).
vii. To analyze existing customers or potential customer needs and devise appropriate methods for their satisfaction.
viii. To monitor the revenue collections from customers and devise.appropriate policies or plans to ensure timely payments.
ix. To set-up and control annual billing or revenue collection targets depending on the service supply and demands of consumers,
and devise appropriate methods to achieve them.
x. To conduct performance appraisal to all staff under the department
xi. To monitor and facilitate continuous customer survey or inspections to ensure that all customers are registered and that water
supplied to consumers is billed according to the agreed procedures.
xii. To prepare and recommend tariff setting formulas and required prices depending on the established costs.
xiii. To address customer queries and complaints
xiv. To perform any other relevant duties as may be assigned by the Managing Director.
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