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Senior Manager Service
Posted: 22 May 2017 07:13
Deadline: 31 May 2017
Category: Management
Location: Africa , Tanzania , Dar es Salaam
Employment: Full-Time
Education: Bachelor
Salary: Negotiable
Employer: CRDB
About Company: CRDB Bank Plc is one of the leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi. The Bank was established in 1996 and was listed on the Dar Es Salaam Stock exchange (DSE) in June 2009. Over the years, CRDB Bank has grown to become the most innovative and preferred financial services partner in the region. Supported by a robust portfolio and uniquely tailored products, CRDB Bank remains the most responsive bank in the region.
Phone: 255 (22) 2197700,
File: Download
• Bachelor's Degree in Computer Science, Information Technology or their equivalent from an
accredited institution;
• ITIL Foundation Certification {Intermediate Certification preferred)
• ISO 20000 Knowledge/Experience
• PMl/PRINCE2 Certification
• 10 years' experience working in a banking IT environment
• 4 years' experience in management General Profile and Attribute for All Applicants:
• Excellence in interpersonal, communication and team skills
• Demonstrating analytical ability, adaptability, initiative and resourcefulness
• Strong rapport and relationship building skills
• Good level of business awareness and problem solving
• Implement service management best practices including policies, processes, service catalog and service level agreements.
• Develop and implement service management strategy and roadmap including IS020000 certification
• Ensure that appropriate service levels, KPls and controls are in place and are delivered and regularly
reported in a process driven fashion _ .
• Manage the relationship between ICT and the business, ensuring high levels of customer satisfaction and chair.
regular review meetings
• Manage 3rd party vendors and suppliers that provide ICT services to CRDB bank
• Define, drive and implement service improvement plans with customers and 3rd parties
• Manage the service desk, change & release management, incident & problem management and
configuration management processes
• Drive IT quality assurance and business analysis as dictated by the business ,.,-
• Help define transition methodology, operational acceptance criteria and other standards for implementation of new .services
• Ensure cost effective and quality approach towards end-to- end delivery of ICT services
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