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IT Help Desk Officer (2 Posts)
Posted: 22 May 2017 12:51
Deadline: 12 Jun 2017
Category: Administrative
Location: Africa , Tanzania , Mbeya
Employment: Full-Time
Education: Bachelor
Salary: Negotiable
About Company: HJFMRI was organized as a nonprofit corporation to be operated exclusively for charitable, educational and scientific purposes. HJFMRI offers international support for programs advancing medical research and providing care, treatment and education.
Phone: +255N/A
Contact name: MD
File: Download
Bachelor's degree in Computer Science, Information
Technology or related discipline.
One to two years related experience and/or training; or
equivalent combination of technical education and experience
Duties and responsibilities:
Maintains a thorough knowledge of the organization and
adheres to all WRP organizational standards
Assist to Complete Knowledge on Designing and documenting
databases with Data Modeling.
Serve as liaison between department staff and the ICT unit to
resolve issues reported from staff 
Assisting in Implementing, administrates and maintaining
Assist in Troubleshoot computer problems.
Track and route problems and requests and document
Performs routine preventive maintenance on hardware and
Work one-on-one with staff on applications assistance.
Provide recommendations on department applications best
Identify and escalate situations requiring urgent attention.
Perform hardware and software installations.
Provide on-the-job assistance to new department staff
Provides at all times a professional, courteous and rapid
response to individual users.
Support regular and reliable backups and ensure that the Data
backup and system are functioning.
Respects confidentiality in discussing staff and partner
organizational matters, also maintains confidentiality of WRP
and its project, fiscal and personnel related information.
Reports to work regularly and on time.
Assists in other duties as needed and directed.
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