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Commercial manager
Posted: 23 May 2017 14:28
Deadline: 06 Jun 2017
Category: Business & Finance
Location: Africa , Tanzania , Songea
Employment: Full-Time
Education: Bachelor
Salary: Negotiable
About Company: Songea Urban Water Supply and Sanitation Authority (SOUWASA) is an Autonomous Government Agency operating under the Ministry of Water and Irrigation. It was established on 1st July, 1997 under Act No.8 Of 1997 and later on strengthen by Act No. 12 Of 2009. SOUWASA is charged with the overall responsibility of operations, maintenance and management of Water Supply ' and Sanitation services within Songea Municipality.
Contact name: MD
File: Download
Must not be above 35 years by June 2017
Relevant working experience of at least two (2) years
Holder of Degree in Business Administration/Mass Communication from
recognized Institution
Computer literate
Good command in English and Kiswahili (Written and Verbal)
Must be Tanzanian citizen
• Makes follow-ups of customers' complaints and ensures that proper and timely
remedial action is taken to provide the required service.
Creating and maintaining all the time the good image of the authority.
Ensures that all new customers' are registered on the database with the
accurate account numbers.
Making timely follow ups for implementation of customers' application for water
supply and sewer service.
Makes sure that all authorized reconnections are carried out on time as per
customer's service charter.
Keeping accurate records and public comments of all customers.
Makes timely follow up of customers' queries received by the Authority until their
final settlement.
Makes sure that all the complaints and information through the tall free calls are
attended without delay.
Initiates customer bills adjustment requests and processes approval for genuine
Performs any other duties as may be assigned by Commercial Manager
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