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ACCOUNT RELATIONSHIP MANAGER
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Posted: 24 Jun 2017 07:36
Deadline: 08 Jul 2017
Category: Accounting/Finance
Location: Africa , Tanzania , Arusha
Employment: Full-Time
Experience: From 5 year(s)
Education: Bachelor
Salary: Negotiable
About Company: Commercial Bank of Africa (Tanzania) Limited (CBA) intends to establish a list of local suppliers, service providers and contractors for the supply of goods and provision of various services
Email: hr@cba.co.tz
Phone: n.a
Contact name: hr
File: Download
Requirements
University Degree in Business related studies or equivalent.
At least S years successful experience in banking or customer relations, 3 of which should be in a sales role.
Practical experience in use of Microsoft Office Packages.
Technical skills to effectively perform Account Relationship Management activities/tasks in a manner that consistently achieves high quality standards
or benchmarks.
Conditions
N/A
Responsibilities
Develop the Private banking customer base and expand the unit's business growth through marketing of Personal banking products and services.
Providing an interface between the bank and both existing and prospective customers in order to maintain good customer relations, so as to meet the
customer needs within the strategic objectives of the Bank.
Ensuring revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering.
Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money
Laundering (AML) requirements.
Manage all aspects of risk, including monitoring of advances portfolio and strict adherence to the provisions of the credit policy document to ensure
minimal losses to the bank.
Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction.
Achieve set revenue targets for the unit by aggressive customer acquisition, efficient product delivery, offering a diverse range of products and excellent
customer seNice.
Be conversant with policies and procedures pertaining to all bank products and seNices and be able to adapt to change in these as well as technological
changes, and customer sophistication.
Assist in the organization and participate in Public relations activities and sponsorships that aim to improve CBA's brand image in the market.
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