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BRANCH RELATIONSHIP OFFICER
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Posted: 24 Jun 2017 07:38
Deadline: 08 Jul 2017
Category: Administrative
Location: Africa , Tanzania , Arusha
Employment: Full-Time
Education: Bachelor
Salary: Negotiable
About Company: Commercial Bank of Africa (Tanzania) Limited (CBA) intends to establish a list of local suppliers, service providers and contractors for the supply of goods and provision of various services
Email: hr@cba.co.tz
Phone: n.a
Contact name: hr
File: Download
Requirements
University Degree in Business related studies or equivalent.
At least 4 years successful experience in banking or customer contact.
Relationship management skills to effectively perform Account Relationship Management activities/tasks.
Sales and negotiation skills to prospect and close business.
Practical experience in use of Microsoft Office Packages.
Conditions
N/A
Responsibilities
Providing an interface between the bank and existing customers in order to maintain good customer relations, so as to meet the customer needs within
the strategic objectives of the Bank.
Credit appraisals and recommendations for existing customers under the various loan products and submit to the appropriate final approval authority
within established turnaround time.
Overseeing the relationship management of assigned customers and ensuring revenue growth through increased product uptake/cross-selling.
Manage all aspects of risk, including monitoring of advances portfolio and strict adherence to the provisions of the credit policy document to ensure
minimal losses to the bank.
Monitor closely all unsecured credit facilities and overdrawn accounts assigned, to ensure that the accounts are properly conducted to avoid potential
loss to the Bank.
Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction.
Ensure accuracy and timeliness of reports that aid the business in decision making (Non-Facility Overdraft Reports, Excess Reports, Facility Expiries
Reports, Past Due Reports, and Large Items Report amongst others).
Represent the department in various special projects run for the benefit of the bank.
Assist in identifying customer needs not met by existing products and the implementation of new products and seNices.
Be conversant with policies and procedures pertaining to all bank products and seNices, and be able to adapt to changes in business technology and
customer sophistication.
Assist in the organization and participate in Public relations activities and sponsorships that aim to improve CBA's brand image in the market.
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