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IT Support Officer
Back
Posted: 20 Jul 2017 06:10
Deadline: 11 Aug 2017
Category: IT/Software
Location: Africa , South Sudan
Employment: Full-Time
Education: Diploma
Salary: Negotiable
Employer: Internews Network
About Company: Internews is an international non-profit organization whose mission is to empower local media worldwide to give people the news and information they need, the ability to connect and the means to make their voices heard
Email: press@internews.org
Phone: N/A
File: Download
Requirements
• Higher diploma in Information Technology preferred.
• Bachelor's Degree in Information Technology/ Computer Science or relevant qualification from a
recognized institution will be an added advantage.
• Minimum 3 years of experience in a similar position.
• Demonstrate exposu re on basic professional knowledge of networking, internet technologies, office
applications, and common hardware and peripherals.
• Display confidence when dealing with staff, with well-developed written and verbal communication
skills.
• Ability to investigate issues and requirements and identify and prioritize appropriate solutions.
• Capable of working well under pressure
• Enthusiasm to continue learning
• Good Interpersonal and communication ski lls
• Ability to manage and prioritize own workload and work independently.
• Integrity and commitment to producing results
• Self-driven and results oriented
• Ability to maintain detailed and accurate records.
• Offer assistance to other employees in use of various t echnologies.
• Ability to work effectively under pressure
• Ability to work both independently or in a teams
• Willingness to t ravel to and work in field locations
• South Sudanese nationality required
Conditions
N/A
Responsibilities
• Provide first point of IT Support contact for all lnternews staff across South Sudan
• Ensure system and data security is maintained at a high standard and that the integrity of the
lnternews network is not compromised.
• Troubleshoot system and network problems.
• Diagnose and solve hardware or software faults.
• Create, change, and delete user accounts per request.
• Expedite the repair of hardware faults and software configuration problems in a timely manner.
• Monitor performance of lnternews IT systems and network, including VSAT services, to ensure issues
are appropriately escalated and resolved.
• Maintain the office multi-user computer network.
• Regularly review and evaluate office and users equipment and recommend replacement, enhancement
and repair as applicable.
• Demonstrate commitment to and promotion of a culture of service excellence and continual
improvement within the IT department.
• Maintain and develop excellent working relationships with all the staff, in a professional and
appropriate manner.
• Assist with ongoing development of related departmental policies and procedures ·...0 ....n-i-rkel
appropriate controls.
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