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Branch Manager
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Posted: 21 Jul 2017 08:07
Deadline: 04 Aug 2017
Category: Management
Location: Africa , Tanzania , Mwanza
Employment: Full-Time
Education: Bachelor
Salary: Negotiable
About Company: TIB Development Bank that has been licensed by the Bank of Tanzania (BoT) to carry out banking business as TIB Corporate Finance Limited is still running short of capital to finance all development projects.
Email: info@www.tib.co.tz
Phone: +255(22)2411109
Contact name: TIB Development Bank
File: Download
Requirements
Holder of a bachelor degree in business management, economics or administration.
Conditions
N/A
Responsibilities
1. Drive the achievement of contacted targets in the
branch
Build, develop and maintain high performing team
committed to achieving the agreed targets/budget by
obtain a thorough understanding of the business unit's
strategy and explain it to team members in such a way
that they understand the contribution they have to
make.
Lay down strategies for achieving contracted target and
communicate to branch staff on monthly basis, review
and evaluate the branch performance in accordance with
the strategy put in place actions to bridge the gap if any
Rigorously monitor expenditure against approved
budgets and put measures in place to address variances.
Continuously identify areas for improved efficiency and
reduced cost
Lead the branch in identifying and meeting customer
needs through selling and cross selling TIB-CBL products
and services, Implement lead generation and referral in
the branch
2. Customer Service and Relationship Building
Schedule calls with the existing and target clients to
create close relations and discuss cross selling
opportunities in line with the banks focus
Accountability for enhancement of customer service,
ensure that the highest standards of Customer Service is
provided to all clients
Ensure complaints are timely logged and actioned,
tracker is maintained, resolution and respond to client is
done within a reasonable time
Manage the banking relationships for portfolio of high
net worth customer which may include senior local
political figures and well known business people
Conduct regular customer visits and motivate focused
social events and individual entertainment in order to
build long-term relationships
Take accountability for the relationship with the client,
across all hierarchical level s, which incorporates
integrating and coordinating all contacts between the
bank and the client.
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