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Customer Service Officer
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Posted: 21 Jul 2017 08:09
Deadline: 04 Aug 2017
Category: Business & Finance
Location: Africa , Tanzania , Mwanza
Employment: Full-Time
Education: Bachelor
Salary: Negotiable
About Company: TIB Development Bank that has been licensed by the Bank of Tanzania (BoT) to carry out banking business as TIB Corporate Finance Limited is still running short of capital to finance all development projects.
Email: info@www.tib.co.tz
Phone: +255(22)2411109
Contact name: TIB Development Bank
File: Download
Requirements
A degree in Business Administration, Economics,
Commerce, Banking or related di scipline.
At least three to seven (3-7) years working experience in
a similar position in banking/financial institution.
Knowledge of Mission of the bank. Strategic thinking
skills - Developing business strategies.
Planning, directing, high professional standards,
aggressiveness in goal setting and achievement.
Strong written and oral communication ski lls.
Strong written and oral communication skills with ability
to write documentation in a concise and focused style.
Excellent and well developed interpersonal and
organizational skills.
Must be a team player, very self-motivated and able to
manage and prioritize workload with minimum
supervision.
Computer literate.
Conditions
N/A
Responsibilities
1. Achievement of contacted targets in the branch
Ens_ure docum~nts received from clients are complete
and accurate and forwarded to back office for validation
and processing of transaction
Preparing savings/current account opening pack,
ensuring the same is accurately compiled and forward to
back office for processing
Requesting and issuing cheque books, control and
manage cheque book library
Ensure efficiency and accuracy on processing of FDR, stop
payments, handling of unpaid cheques, special clearance
and other transaction instructions for further processing
at back office ,
Identify cross selling opportunities and leads refer them
to sales team
Ensure that your manner of communication, personal
appearance and presentation is of professional manner
Ensure all clients instructions are actioned immediately
and followed up regularly, in order to honor
commitments made to clients
Ensure all fees and charges are collected for service
rendered a s per the policy and prevailing tariff
Ensure complain and query register is updated on daily
basis, follow-up is done and feedback as provided to
client
2. Customer Service and Relationship Building
Serve clients with professionalism ethics
Report clients complains to client relations manager
immediately
Maintain neat and tidy environment all the time
Communication to clients should be done professionally
Ensure accuracy and efficiency when dealing with clients
3. Controls, Compliance and Risk Management (adherence
to banks policies and procedure)
Follow service and transaction procedures as per
manuals and circulars
Ensure adherence to all banks process, policies and
procedure manuals
Ensure adherence to banks risk and control policies
Keep yourself updated with regard to KY(, Compliance
and AML Regulations
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