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Collaborative Tools Engineering & Support
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Posted: 07 Aug 2017 07:50
Deadline: 16 Aug 2017
Category: Engineering & Architecture
Location: Africa , Congo , Brazzaville
Employment: Full-Time
Experience: From 5 year(s)
Education: Masters
Salary: Negotiable
Employer: World Health Organization
About Company: WHO began when our Constitution came into force on 7 April 1948 – a date we now celebrate every year as World Health Day. We are now more than 7000 people working in 150 country offices, in 6 regional offices and at our headquarters in Geneva.
Email: info@who.com
Contact name: md
File: Download
Requirements
A minimum of 10 to 15 years' experience in delivering overall support in IT customer services and collaborative tools' management and operations public/private organization
Conditions
n/a
Responsibilities
The incumbent, Collaborative Tools Engineering & Support, will assume the following responsibilities:
Act as first level support on collaborative tools by solving basic problems and ensure service quality is upheld;
Test, analyse, diagnose, solve or escalate, if necessary, collaborative tools issues;
Record and manage requests using the official Ticket System software;
Carry out user requirements analysis for collaborative tools, data collections and validation and subsequently design and maintain corresponding el
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