Information Analyst - 173488

The Lancet

North America , USA


Ending On: 10 Jul 2019 Closed


Job Description

We are looking for Information Analyst - 173488


Employment: Full-Time

Requirements: Salary: Competitive
Location: Alpharetta , GA, United States
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JOB TITLE: Info Analyst -- KM


ADP (NYSE: ADP), with over $7 billion in revenues and approximately 500,000 clients, is one of the largest independent computing services firms in the world. Our services include: a full suite of human resource administrative services; integrated securities transaction processing and investor communications services for the financial services industry; computing solutions for auto and truck dealers and vehicle manufacturers; and computer-assisted auto damage repair estimating, parts availability.

Human Resources Share Services Team is offering an exciting career growth opportunity, the Knowledge Management Information Analyst- Level 1.

Responsible for participating in the HRO initiative to develop a Knowledge Management function that will result in the organization, sharing, and analysis of all knowledge including resources, documents, and human capital. Additionally, this person would be responsible for ongoing communication and education of the knowledge management vision of Major Accounts BES Service Initiatives.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. 


  • Responsible for creating and maintaining an organizational knowledge for Major Accounts Service content in Knowledge management System (KMS) using both KMS and Macromedia authoring tools. Make recommendations for modification to ensure ease of use by client service associates. 
  • Review alignment of information with organization, Business Process Management and team strategy and recommend alternate methods to improve effectiveness. 
  • Design knowledge object content in Knowledge Management System (KMS) using defined standards and style guides. 
  • Assist in the performance of target audience analysis for the purpose of defining unique user groups (each with their own competency levels) that have finite information requirements for the purpose of defining both the security group parameters for KMS, single sourcing granularity requirements, and taxonomy. 
  • Perform information needs analysis on assigned target audience groups for the purpose of developing information base/domain, corresponding knowledge objects, and define all knowledge object attributes required to define the knowledge objects in the KMS for the defined user group(s). 
  • Perform analysis on information usage data from the KMS to determine knowledge gaps for assigned user groups defined in the KMS and work with KM Manager to develop prioritized project plans to fill these gaps. 
  • Coordinate information development with Instructional Designers to ensure single sourcing of content in reference and training presentations. 
  • Monitor trends in knowledge management including process, technology and culture. Identify new methods, tools and change management initiatives that support realization of the Major Accounts Service strategy and vision. 
  • Responsible for assisting with the identification, dissemination and incorporation of standards established through Council activities into the KMS. 
  • Anticipate emerging Service requests; satisfy current requests, and sunset obsolete solutions. 
  • Ability to work independently in a virtual work arrangement. 
  • Supports CS SOPs for Comp Benefits & Comp Payroll as follows: 

a) Comp Ben 

i) Update process standards in PMC

ii) Create a new client SOP only when need to backfill for a client that doesn't have one. 

b) Comp PR 

i) Update process standards in PMC

ii) Create a new client SOP when there is a need to backfill for a client that doesn't already have one

iii) Complete updates as requested to existing SOPs -- PSS does not manage their SOPs the same as Comp Ben

iv) Upload the SOPs to WFN 
  • Performs other related duties as assigned.
  • 20% Monthly travel required.
  • Virtual work arrangement acceptable. 


    1. Education: BA or BS in Education, Business, Human Resources, or other related field or equivalent experience. 

    2. Experience: Minimum 3 Years experience in a Technical Support Specialist, Regional Project Leader or Call Mentor role. Previous experience and awareness of the importance and role of external and internal content and management tools such as the Internet, search engine and information retrieval, data mining, document management and enterprise portals and software selection. 
    •  Formal Training in Information Mapping or other structured writing methodology (provided specific certifications or methodology)
    •  2 years of developing reference and procedures fro web publication experience.
    •  Demonstrated ability to meet multiple deadlines and manage heavy workload
    •  Experience in conducting target audience information needs and gap analysis
    •  Excellent verbal and written communication skills
    •  PC Skills including knowledge of MS Office, web authoring tools, graphics s/w
    •  Ability to handle sensitive or confidential information. 

    3. General Skills: Proficiency in ADP's products and services. Expert knowledge in Client Service and cross functional processes and procedures required. Strong project management skills are essential as well as a passion for solving business problems using technological solutions. Must be able to communicate effectively and build relationships with all levels of management. The potential candidate must be innovative, creative and detailed oriented. 
    •  Development of content and configuration of Knowledge Objects for Knowledge Management System (KMS)
    •  Demonstrated history of creative information web solutions
    •  Call center experience preferred 


    The position will report to the Knowledge Management Manager located in Phoenix, AZ.


    • Technical writing experience
    • Knowledge Base experience
    • Ability to facilitate workshops, training and coaching programs
    • Excellent verbal and written communication skills
    • Motivated self-starter with effective time management skills
    • Ability to work independently, as well as being a team member

    We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

    At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


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