Location: Alpharetta , GA, United States
JOB TITLE: Info Analyst -- KM
ADP (NYSE: ADP), with over $7 billion in revenues and approximately 500,000 clients, is one of the largest independent computing services firms in the world. Our services include: a full suite of human resource administrative services; integrated securities transaction processing and investor communications services for the financial services industry; computing solutions for auto and truck dealers and vehicle manufacturers; and computer-assisted auto damage repair estimating, parts availability.
Human Resources Share Services Team is offering an exciting career growth opportunity, the Knowledge Management Information Analyst- Level 1.
Responsible for participating in the HRO initiative to develop a Knowledge Management function that will result in the organization, sharing, and analysis of all knowledge including resources, documents, and human capital. Additionally, this person would be responsible for ongoing communication and education of the knowledge management vision of Major Accounts BES Service Initiatives.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
a) Comp Ben
i) Update process standards in PMC
ii) Create a new client SOP only when need to backfill for a client that doesn't have one.
b) Comp PR
i) Update process standards in PMC
ii) Create a new client SOP when there is a need to backfill for a client that doesn't already have one
iii) Complete updates as requested to existing SOPs -- PSS does not manage their SOPs the same as Comp Ben
iv) Upload the SOPs to WFN
NON-ESSENTIAL RESPONSIBILITIES :
1. Education: BA or BS in Education, Business, Human Resources, or other related field or equivalent experience.
2. Experience: Minimum 3 Years experience in a Technical Support Specialist, Regional Project Leader or Call Mentor role. Previous experience and awareness of the importance and role of external and internal content and management tools such as the Internet, search engine and information retrieval, data mining, document management and enterprise portals and software selection.
3. General Skills: Proficiency in ADP's products and services. Expert knowledge in Client Service and cross functional processes and procedures required. Strong project management skills are essential as well as a passion for solving business problems using technological solutions. Must be able to communicate effectively and build relationships with all levels of management. The potential candidate must be innovative, creative and detailed oriented.
The position will report to the Knowledge Management Manager located in Phoenix, AZ.
We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.