Academic Program Support Team Leader

The University of Adelaide

Australia and Oceania , Australia


Ending On: 12 Oct 2019 Closed


Job Description

We are looking for Academic Program Support Team Leader


Employment: Full-Time

Requirements: Salary: Competitive
Location: Australia
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(HEO8) $96,925 to $108,787 per annum plus an employer contribution of 9.5% superannuation will apply

Fixed term available immediately for 12 months

The Academic Program Support Team Leader is a leadership role providing expert input into Faculty of the Professions’ strategic direction in support services for Academic and Learning support.

Working under broad direction with a degree of autonomy, the position works closely with the Student and Learning Services Manager, Faculty Office, Schools and shared service units in the development and implementation of quality support services.

The Team Leader provides high level leadership, direction and management for program and course lifecycle support, for all coursework programs, ensuring the delivery of proactive high level program, academic and learning support services with the aim of enhancing student experience. The position also involves supervising and coordinating professional staff across the Professions Support Hub (the Hub) and Faculty, ensuring the provision of quality and effective administrative services, systems and processes which support the learning and academic operational work for undergraduate and postgraduate coursework degrees.

The Hub oversees the academic program and student support, student experience and employability services for the Faculty. Designed to provide support to Schools and Centres within the Faculty, the Hub works with both staff and students to provide a full service provision to ensure a high level of academic and student support is provided in a timely and responsive manner. The Hub includes the Academic & Learning Support team that is entrusted to work with academic colleagues and students to provide high level and responsive support services that enable an excellent academic experience.

To be successful you will need:

  • Experience in effectively and strategically leading, developing, and operationally managing multiple teams in a complex environment.
  • Demonstrated leadership and supervision of customer service roles including the ability to develop and implement quality improvement and best practice customer service culture.
  • Ability to communicate, both verbally and in writing, in a succinct, professional and responsive manner to deliver customer centric results. 
  • Experience resolving high level problems, including the ability to be innovative and creative in generating solutions to complex issues.
  • Extensive experience and application of synthesising large amounts of information, both qualitative and quantitative to inform decision making, and in preparing written reports.

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our core values are honesty, respect, fairness, discovery and excellence. Our culture is one that welcomes all and embraces diversity. We are firm believers that our people are our most valuable asset, so we work to grow and diversify the skills of our staff.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at:

Your faculty's broader role

The Faculty of the Professions delivers excellence in teaching, learning and research driven by real-world, commercial needs in the areas of: law; business; economics and international trade; commercialisation and innovation and global food and resources. It offers a wide range of undergraduate and postgraduate degrees, and has strong connections with business and industry, including internationally.

Learn more at:

If you want to change tomorrow, act today

Click the link to the online application form below and address and upload your responses to all selection criteria. Application close 11:55pm, 24 September 2019.

For further information

For a confidential discussion regarding this position, contact:

Nicole Rizzo-Gray

Acting Student and Learning Services Manager

Faculty of the Professions Support Hub

P: +61 (8) 83133079


You'll find a full position description below:  (If no links appear, try viewing on another device)

The University of Adelaide is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements are strongly encouraged to apply.

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